Episode 62: Six difficult customer situations

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Customers are the backbone of a business! Of course we want to treat our customers well, but how can we handle the tricky situations that sometimes come up? Today’s episode describes six common problems with customers and gives you practical tips for dealing with them successfully.


  • The best ways to handle refunds and chargebacks (2:36)
  • Establishing boundaries with needy and demanding clients (12:17)
  • How to repair the relationship when a customer is unhappy or frustrated (15:01)
  • What if the customer is genuinely unfriendly, rude, or abusive? (17:35)
  • Specific ways to express gratitude for customers (21:06)